All We Want is a Haircut
Sigh. That's how this post will start, and probably how it will end too. Having worked in customer service/retail jobs my entire working career, I know how it can affect someone's day/week/career when someone complains about bad service they received. However, after reading this post, I hope you will see my side and agree that I've given said retailer enough times to get their act together, without much avail. Said retailer is PetSmart. More specifically, their grooming department. My parents have always taken their dogs, Raven and Rusty to the vet at Banfield inside PetSmart and they have occasionally used the groomers inside as well. So, naturally, when I got Riley in March 2009 I decided to start taking her there to get groomed as well. Not to mention it was incredibly convenient to my parent's house (where I was living at the time)...only 5 mins away. Without knowing anything about any of the groomers when I first made an appointment...